POLICIES

Payment Policy: Payment for non- holiday services will be charged one day prior to the first visit. Please update your profile with your preferred form of payment.

Huggable Muggs® accepts Visa, Master card, and Discover as payment for service.

We will accept a check if you do a cartwheel for us. (Not really. Just contact our office to OK payment by check.)

Holiday services will be charged a 50% non-refundable deposit one week prior to departure.

Tips/Gratuities: You may leave CASH for your Huggable Specialist(s) or add an online gratuity at the time of your booking.

If you would like us to add the tip, email our Huggable office with your request, we will gladly add it for you.

Cancellation Policy: In the event of early return home, Client must notify Huggable Muggs® promptly to avoid being charged for unnecessary visit(s). Any remaining balance will be credited to your account for future use. Refunds made upon request.

Surcharge/Holiday Policy:

Short notice: A late booking fee applies to visits scheduled less than 24 hours in advance.

Holiday surcharge: A holiday fee of $20.00 applies to the following:  New Years Eve, New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

Emergency Care Policy: In the event of pet illness or other medical emergency and specified vet is unavailable, pet will be taken to closest vet or South Metro Animal Emergency Care. Client understands and agrees that attempts will be made to contact them in case of emergency and if Client is unreachable, Pet Care Specialist has permission to authorize any care that the vet deems necessary for pet’s health, safety and survival.  Client agrees to reimburse Huggable Muggs® for any additional fees and all costs relating to vet care during their absence, as well as an emergency medical transport fee.

Guest Policy: In the event friends, neighbors or family members will be entering the home while it is under our care, Huggable Muggs® must be notified in advance. Huggable Muggs® Pet Care Specialist will not allow entry to any person we have not been made aware of. Huggable Muggs® will not be held responsible for any damages incurred to Client’s home or pet(s) by said visitors. Huggable Muggs® Pet Care Specialist may contact police if we suspect intruders or suspicious acts.

Vaccination Policy: For the safety of your pet and others, pets must have current vaccinations.  Should our Pet Care Specialist or third party be bitten or otherwise exposed to any disease or ailment received from Client’s animal which has not been properly vaccinated, it will be the Client’s responsibility to pay all costs and damages incurred by the victim. Please contact Huggable Muggs® directly to discuss pets which have medical exemptions to vaccinations.

Extra Fees / Charges Policy: Huggable Muggs® reserves the right to invoice/bill, at our prescribed half hour rate or any portion thereof, for additional time spent over booked appointment time deemed necessary for the care of Client’s pet(s) and home.  This includes service and time for the following, but not limited to:  all veterinary trips; pet illness; excessive clean-up resulting from pet incontinence, accidents or frequent vomiting; complications administering medications; obtaining pet food, medication or supplies; wait time for emergency home repair.  Client will be held responsible for all expenses incurred and reimburse Huggable Muggs® upon return.

Home Access: Lock boxes are required: We feel this is a better option for your protection as well as ours. With lock boxes our Huggable clients are always in control of their keys. We offer lock boxes for purchase or you may provide your own.

Infrequent/out of town clients – Huggable lock box plus garage code. We must always have two ways to access your home.

Regularly scheduled Dog Walking clients – garage code and/or Huggable lock box for sitter key. You must be in town if we only have a garage code for access.

Client expressly gives Huggable Muggs® and Pet Care Specialist authority to employ a locksmith in the event of malfunction of the lock, keys or automatic door opener. Client will be responsible for all expenses incurred and will reimburse Huggable Muggs® upon return.

TERMS & CONDITIONS

Due to the extreme unpredictability of animals, Huggable Muggs® and Pet Care Specialists cannot be held responsible for any unusual mishaps (i.e., pet’s refusal to take medication, escaping from the yard, biting, eating or destroying household items, damage to inside/outside of home, personal injury/accidental death).  If Client requests pet(s) to have outside access, Client releases Huggable Muggs® and Pet Care Specialists from all liability for loss, fines, injury or death to pet(s).  Client is liable for injury or damage to Third Parties.

Client authorizes Huggable Muggs® and Pet Care Specialists to take photos of Client’s pet for their file and for business Face Book page.  All photos taken are the property of Huggable Muggs®.

Visit times are approximate and subject to change based on the needs of all pets under our Pet Care Specialist.  Huggable Muggs® Pet Care Specialist is entrusted to use best judgment in caring for pet(s) and home, in the event of an emergency situation, severe inclement weather or natural disasters. Huggable Muggs® and their Pet Care Specialists will be held harmless for consequences related to such decisions.

In the event of personal emergency, illness or other emergency circumstances of assigned Pet Care Specialist. Pet care will be performed by another Pet Care Specialist. Client authorizes Huggable Muggs® to arrange for a back-up Specialist to fulfill all duties as outlined in this agreement.

Huggable Muggs® reserves the right to terminate this agreement at any time before or during its term if our Pet Care Specialist determines that Client’s pet poses a danger to the health or safety of themselves or others.  If concerns prohibit our Pet Care Specialist from caring for said pet, Client authorizes pet to be placed in a boarding facility or local vet clinic with all charges, including transportation fees and excess time fees to be paid to Client.

Huggable Muggs® and Pet Care Specialists agree to provide the services stated in this agreement in a reliable, caring and trustworthy manner.  In consideration of these services, the Client expressly waives and relinquishes any and all claims against Huggable Muggs® except those arising from negligence or willful misconduct on the part of Huggable Muggs® or Pet Care Specialist.